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Terms of Purchase

Last updated: January 8th, 2026

Welcome to the Labrida webshop.

This webshop is operated by Labrida. Throughout the site, the terms “we”, “us” and “our” refer to Labrida. Labrida offers this webshop, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the webshop, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our webshop. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our webshop. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our webshop is hosted at Stripe Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
By placing an order on our website, you agree to the terms and conditions outlined below. Please read them carefully before purchasing.

1. Company Information

Labrida AS
Address: Slemdalsveien 1, 0369 Oslo, Norway
Organization number: 998895286
Email: post@labrida.no
Phone: +47 90149330

These Terms & Conditions apply to all purchases made through our webshop.

2. Products

All product information, including intended use, instructions, and safety notices, is provided at our website, in our product packaging (IFU) and in our webshop. The material in our webshop is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more complete or more timely sources of information (www.labrida.com ).

We may also, in the future, offer new Services and/or features through the webshop (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

3. Prices and Payment

All prices are listed in local currency (?) including VAT where applicable.
Shipping costs are displayed at checkout. We accept the payment methods presented in the webshop at checkout. Payment is processed at the time of purchase.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

4. Order Confirmation

Once your order is submitted, you will receive an email confirmation. A binding agreement is formed when you receive this confirmation.

If we are unable to deliver your order, we will notify you and issue a full refund.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors without a distribution agreement with Labrida AS.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

5. Shipping and Delivery

Shipping options and estimated delivery times are described in the Shipping Policy (below). Deliveries may experience delays outside our control.

6. Returns, Refunds, and Right of Withdrawal

Buyers in the EU/EEA have a 14-day right of withdrawal for online purchases.
However, due to the nature of medical devices, returns are accepted only if the product is unopened, unused, and in its original sealed packaging.

Full details are provided in our Refund & Return Policy. Returned items that do not meet the criteria will not be refunded.

7. Defective or Incorrect Products

If you receive a defective or incorrect item, please contact us immediately at post@labrida.no. We will provide a replacement according to applicable laws.

8. Warranty

Buyers have a two-year warranty for product defects.

Privacy and Data Protection

Personal data is handled according to our Privacy Policy and in compliance with GDPR. We collect only the information necessary to process orders and deliver services.

9. Prohibited Uses

In addition to any other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

10. Limitation of Liability

Our liability is limited to the value of the purchased product, unless otherwise required by law, and we are not responsible for e.g. misuse of the product, damages resulting from failure to follow Instructions for Use or Indirect or consequential losses

11. Governing Law and Disputes

These Terms & Conditions are governed by the laws of Norway.

Any disputes should first be addressed to Labrida AS.

Any disputes arising out of or in connection with this Agreement will be subject to the jurisdiction of the courts of Oslo, Norway.

 

SHIPPING POLICY

Last updated: January 8th, 2026

1. Shipping Methods and Costs

We offer shipping to customers in EU/EEA and APAC. Shipping options and costs are displayed at checkout and may vary depending on:

  • Delivery destination
  • Order size
  • Courier availability

2. Processing Time

Orders are typically processed within 1–3 business days unless otherwise stated. Orders placed on weekends or holidays will be processed the following business day.

3. Delivery Time

Estimated delivery times:

  • Domestic shipments: 3 business days
  • EU/EEA shipments: 7 business days
  • International shipments (if applicable): [x] business days

Delivery times are estimates and may vary due to customs, courier delays, or unforeseen events.

4. Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available.

5. Shipping Restrictions

Labrida delivers medical devices and is subject to regulatory regulations. Thus, we may be restricted from shipping to certain countries or jurisdictions where our products not yet are registered for sale.

If your order cannot be shipped, we will notify you and issue a full refund.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged:

  1. Notify us within 7 days of delivery, and
  2. Provide photos or documentation if needed

We will arrange a replacement or refund according to our Refund & Return Policy.

7. Customs, Duties, and Taxes

For international orders, local customs authorities may apply import duties or taxes. These charges are the responsibility of the customer.

8. Incorrect Address Information

The customer is responsible for providing accurate shipping details.
Orders returned due to incorrect address information may incur additional shipping fees.

9. Contact

For any questions regarding shipping, please contact us at:

post@labrida.no or at mobile number +47 90149330.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@withelemental.com.

 

Refund & Return Policy 

Last updated: January 8th, 2026

We want you to be fully satisfied with your purchase. Because Labrida BioClean® is a sterile medical device, special rules apply for returns. Please review the policy below for information about returns, refunds, and defective items.

1. Right of Withdrawal (Cooling-Off Period)

For purchases made through our webshop, buyers within the EU/EEA have the right to withdraw from the purchase within 14 days of receiving the goods, for any reason and without justification.

However, due to the nature of medical devices, this right applies only if the product is returned unopened, unused, and in its original sealed packaging.

If the sterile seal has been broken, we cannot accept the return for health, hygiene, and safety reasons.

To exercise your right of withdrawal:
Please notify us in writing at post@labrida.no within the 14-day period. You will then receive instructions on how to return the product. Return shipping costs are the responsibility of the customer unless otherwise required by law.

2. Conditions for Return Eligibility

To be eligible for a return, the product must be:

  • Unopened
  • Unused
  • In its original, sealed, undamaged packaging
  • Returned within 14 days of notifying us of the withdrawal

We reserve the right to refuse returns that do not meet these conditions.

3. Returns Due to Defect or Delivery Error

If your product is damaged, defective, or incorrect upon arrival, please contact us immediately at post@labrida.no.

We will offer, at no cost, to you:

  • A replacement
  • Or a full refund

Depending on your preference and product availability. You may be asked to provide photos or return the defective item for quality and regulatory purposes.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original method of payment within 7–14 business days, depending on your payment provider. Shipping costs are refundable only in cases of defective or incorrect deliveries.

5. Items Not Eligible for Return

For safety and regulatory reasons, we cannot accept returns of:

  • Opened products
  • Products where the sterile seal has been broken
  • Used products
  • Items returned without prior authorization

This is in accordance with EU regulations for hygiene-sensitive and medical products.

6. Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Labrida AS
Email: post@labrid.no
Phone: + 47 90149330
Address: Slemdalsveien 1, 0369 Oslo, Norway

We are here to help and aim to provide smooth and professional customer experience.